Quality Management Diploma

Quality Management Diploma

Program Description:

Quality Management Diploma enhances the sound judgement and imperative skills of candidates, enabling them to contribute to the improvement of an organization’s quality systems, services or products while stimulating improvements in productivity, effectiveness and efficiency.

The program equips candidates with the level of knowledge and skills required to analyze business challenges and to determine the root causes of nonconformities. Through the courses offered within the program, students become familiar with statistical analysis tools, develop strategic reasoning, and enhance their problem-solving and decision-making skills. Candidates learn not only the theory of various concepts but also the technical applications of these concepts that consecutively help them design, implement, and manage quality management systems (QMS) in an organization.

The coursework offered through this program designed to improve candidates’ ability to analyze organizational challenges from various perspectives while taking into account existing data, workflow, and job specific operations. Graduates of this program find careers in numerous organizations regardless of the industry, where they would have the opportunity to implement, monitor, and control the quality objectives throughout the production process or customer experience.

Programme Learning Outcomes:

• Demonstrate how to create a quality management policy in an organization and explain how to enforce compliance to quality.

• Conduct a gap analysis for comparison of various systems and develop a quality management plan for an organization.

• Gain an integrated view to the management of quality management systems (QMS) and acquire managerial and leadership skills.

• Understand how marketing, technology, and people simultaneously utilized to meet quality objectives and achieve customer satisfaction.

• Become an additional asset to the organization by ensuring that the products or services offered are of high quality, competitive in the market, and bring additional profits to the organization.

Audience for this diploma:

• Managers or consultants involved in Quality Management

• Expert advisors seeking to master the implementation of a Quality Management System

• Individuals responsible for maintaining conformance with QMS requirements

• QMS team members

• Auditors seeking to perform and lead Quality Management System (QMS) certification audits

• Managers or consultants seeking to master a Quality Management System audit process

• Individuals responsible for maintaining conformance with QMS requirements

• Technical experts seeking to prepare for a Quality Management System audit

• Expert advisors in Quality Management

• Managers or consultants involved in IT Service Management

• Expert advisors seeking to master the implementation of an IT Service Management System

• Individuals responsible for maintaining conformance with ITSMS requirements

• ITSMS team members

• Auditors seeking to perform and lead IT Service Management System (ITSMS) certification audits

• Managers or consultants seeking to master an IT Service Management System audit process

• Individuals responsible for maintaining conformance with ITSMS requirements

• Technical experts seeking to prepare for an IT Service Management System audit

Educational approach

• Based on both theory and best practices used in the implementation of a QMS

• Lecture sessions are illustrated with examples based on case studies

• Practical exercises are based on a case study which includes role playing and discussions

• Practice tests are similar to the Certification Exam

Courses:

I. Quality Management Systems Implementation

This course based on ISO 9001 Lead Implementer training that enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining a Quality Management System (QMS) based on ISO 9001. During this training course, you will also gain a thorough understanding of the best practices of Quality Management Systems and consequently improve an organization’s customer satisfaction and overall performance and effectiveness.

After mastering all the necessary concepts of Quality Management Systems, you will be able to demonstrate that you have the practical knowledge and professional capabilities to implement ISO 9001 in an organization.

Learning Objectives:

• Acknowledge the correlation between ISO 9001 and other standards and regulatory frameworks

• Master the concepts, approaches, methods and techniques used for the implementation and effective management of a QMS

• Learn how to interpret the ISO 9001 requirements in the specific context of an organization

• Learn how to support an organization to effectively plan, implement, manage, monitor and maintain a QMS

• Acquire the expertise to advise an organization in implementing Quality Management System best practices

II. Quality Management Systems Audit

The course based on ISO 9001 Lead Auditor training that enables you to develop the necessary expertise to perform a Quality Management System (QMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and the certification process according to ISO/IEC 17021-1. Based on practical exercises, you will be able to master the audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.

After acquiring the necessary expertise to perform this audit, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.

Learning Objectives:

• Understand the operations of a Quality Management System (QMS) based on ISO 9001

• Acknowledge the correlation between ISO 9001 and other standards and regulatory frameworks

• Understand the auditor’s role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011

• Learn how to lead an audit and audit team

• Learn how to interpret the requirements of ISO 9001 in the context of a QMS audit

• Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011

III. Business Process Improvement

The course based on ISO 13053 Lead Implementer training that enables you to develop the necessary expertise to improve an organization’s processes through the DMAIC (Define, Measure, Analyze, Improve and Control) methodology. During this training course, you will also gain a thorough understanding of the best practices of Six Sigma and be able effectively apply them in an organization in order to improve its process performance, productivity, and customer satisfaction.

After mastering all the necessary concepts of the Six Sigma methodology, you will be able to demonstrate that you have the practical knowledge and professional capabilities to improve processes based on ISO 13053.

Learning objectives:

• Acknowledge the correlation between ISO 13053, ISO 9001 and other standards and regulatory frameworks

• Master the concepts, approaches, methods and techniques used to improve processes within an organization

• Learn how to support an organization to effectively implement process improvement techniques

• Learn how to integrate DMAIC methodology during the implementation of a Six Sigma project

IV. Quality Assurance and Control Plan

The Quality Assurance and Control Plan serves as the fundamental basis for ensuring that an organization is delivering the right results and meeting customers’ expectations. This plan is performed through an ongoing evaluation and monitoring of processes. The quality assurance and control plan provides guidance on the required principles, appropriate methods and best practices which organizations should follow in order to excel in their field.

The Quality Assurance and Control Plan training helps you to acquire the necessary knowledge and skills set to establish an organization’s quality plan. This plan confirms that the business processes are under control and quality management requirements met.

Having a Quality Assurance and Control Plan Certification will prove that you have the necessary knowledge and expertise to help an organization in developing, reviewing, accepting, applying and revising a quality control plan.

Learning objectives:

• Enhance your problem solving and critical thinking skills

• Help an organization meet customers’ expectations

• Improve the quality of an organization’s products/services

• Reduce or eliminate errors in an organization

• Help organizations avoid costly defects

• Support organizations achieve an effective quality assurance and control plan

V. Records Management

This course based on ISO 30301 Lead Implementer training that enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining a Management System for Records (MSR) based on ISO 30301. During this training course, you will also gain a thorough understanding of the best practices of Management Systems for Records and be able to provide consistent services through a reliable, up-to-date and properly managed records system.

After mastering all the necessary concepts of Management Systems for Records, you will be able to demonstrate that you have the practical knowledge and professional capabilities to implement ISO 30301 in an organization.

Learning Objectives:

• Acknowledge the correlation between ISO 30301 and other standards and regulatory frameworks

• Master the concepts, approaches, methods and techniques used for the implementation and effective management of a MSR

• Learn how to interpret the ISO 30301 requirements in the specific context of an organization

• Learn how to support an organization to effectively plan, implement, manage, monitor and maintain a MSR

VI. Service Management System Implementation

This course based on the ISO/IEC 20000 Lead Implementer training that enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining a Service Management System (ITSMS) based on ISO/IEC 20000. During this training course, you will also gain a thorough understanding of the best practices of IT Service Management Systems and consequently improve an organization’s IT processes and/or services, effectiveness and overall performance.

After mastering all the necessary concepts of IT Service Management Systems, you will be able to demonstrate that you have the practical knowledge and professional capabilities to implement ISO/IEC 20000 in an organization.

Learning objectives:

• Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory framework

• Master the concepts, approaches, methods and techniques used for the implementation and effective management of an ITSMS

• Learn how to interpret the ISO/IEC 20000-1 requirements in the specific context of an organization

• Learn how to support an organization to effectively plan, implement, manage, monitor and maintain an ITSMS

• Acquire the expertise to advise an organization in implementing IT Service Management System best practices

VII. Service Management System Audit

This course based on the ISO/IEC 20000 Lead Auditor training that enables you to develop the necessary expertise to perform an IT Service Management System (ITSMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process. Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.

After acquiring the necessary expertise to perform this audit, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.

Learning objectives:

• Understand the operations of an IT Service Management System (ITSMS) based on ISO/IEC 20000

• Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory frameworks

• Understand an auditor’s role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011

• Learn how to lead an audit and audit team

• Learn how to interpret the requirements of ISO/IEC 20000-1 in the context of an ITSMS audit

• Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011

VIII. Security Operation Management System

The course based on ISO 18788 that specifies the requirements and provides guidance for organizations that conduct or contract security operations. Moreover, it provides a framework for establishing, implementing, operating, monitoring, reviewing, maintaining and improving a Security Operations Management System. It enables the constant development of security services, while ensuring customer safety and respect for human rights. This standard demonstrates compliance with laws and regulations, respect for human rights, and the establishment of professional security operations to better meet the customer and stakeholder’s needs.

The importance of ISO 18788 stands on the ability of the organization to detect appropriate legal and regulatory guidelines and support business functions and the supply chain. This standard is appropriate for any kind of organization involved in conducting or contracting security operations. The ISO 18788 certification helps you to establish, implement, maintain and improve a Security Operations Management System and at the same time assures that the organization has implemented effective management controls.

In addition, it demonstrates the organization’s commitment to continuously provide qualitative services that meet customer’s needs, protect the customer’s and organization’s reputation, while adhering to applicable laws and human rights requirements. By attending the PECB training courses and acquiring ISO 18788 credentials, you will gain the necessary expertise to support an organization in implementing and managing a Private Security Operations Management System (SOMS). Furthermore, you will acquire the appropriate skills to manage a Security Operations team.

Learning objectives:

• Provide reliability and establish effective Corporate Governance

• Strengthen credibility and protect reputation

• Ensure the quality and professionalism of security organizations

• Establish sustained customer improvements

• Provide confidence to customers, governments and communities

• Increase the potential of operational success

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