ITIL® Foundation Course

ITIL® Foundation Course

Certificate: ITIL® Foundation Duration: 3 Weeks

Course Delivery: Classroom

Language: English

Credits: 2 Credits to ITIL Expert

Price: 5000

Time: 2 sessions per week from 5 PM to 9 PM

* Official courses includes: Instructor led courses – In class attendance – Official International Material from A creditor.

This exciting and dynamic course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL intermediate level training courses.

The ITIL best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.

Audience:

Business Managers, Business Process Owners, IT Management, IT Support Staff, IT Consultants, IT Developers, Service Providers, System Integrators.

Learning Objectives:

At the end of this course, you will be able to:

• Identify the key principles and concepts of IT Service Management.
• Identify the benefits of implementing ITIL in an organization.
• Identify the Service Management processes and how they map to the Service Lifecycle.
• Identify the basic concepts and definitions related to the Service Lifecycle.
• Identify the activities and roles involved with the Service Lifecycle.
• Identify the relationship of each component of the Service Lifecycle and how they map to other
components.
• Identify the factors that affect the effectiveness of the Service Lifecycle.

Prerequisites:

None, although a familiarity with IT service delivery will be beneficial.

Credits:

Upon successful passing of the ITIL Foundation exam, the student will be recognized with 2 credits in the ITIL qualification scheme.

Week 1 Week 2 Week 3
 

Course Introduction

 

Recap Weejk-1

 

Recap Week-2

 

Introduction to ITSM and Service Lifecycle Service Strategy

 

Service Transition

 

Continual Service Improvement Technology and Architecture

 

Service Strategy

 

Service Transition

Course Recap Exam Preparation
 

Trial Exam

 

Service Design

 

Service Operation

 

Official Exam (OPTIONAL)

About the Examination:

• Accredited Foundation training is strongly recommended but not a prerequisite.
• The exam is a closed book, forty (40) multiple-choice questions. The pass score is 65% (26
out of 40 questions). The exam lasts 60 minutes.

* indicates required

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